Returns & Exchanges

At Hello Nancy Official, we want you to love every piece you wear, which is why we offer a 30-day hassle-free return and exchange period for all unworn items with original tags attached. Simply follow our streamlined process to ensure your fashion finds are exactly what you dreamed of.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all boutique tags and hygiene seals remain intact and undamaged.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing