Frequently Asked Questions

Everything you need to know about shopping with Hello Nancy Official.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 days depending on the destination and customs processing.

What is your return policy?

We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, swimwear and jewelry are final sale.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our contemporary fits may vary by style.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by contacting our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

Hello Nancy Official is committed to ethical fashion. We prioritize organic cotton and recycled polyesters in our collections to minimize our environmental footprint.